Privacy Policy

1. Introduction

This Privacy Policy explains how Plumbed Right Pty Ltd, trading as Leak Detection and Pipe Repairs Perth (ABN 48 145 689 907), collects, uses, stores and discloses your personal information.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable Western Australian privacy legislation.

This policy applies to:

• Our website at leakdetectionandpiperepairsperth.com.au
• Our online booking and contact forms
• Phone, SMS and email communications with our team
• Service visits to your property

2. Information we collect

Information you provide to us

When you book a service, contact us, or use our forms:

• Your name
• Your email address (if provided)
• Your suburb and property address
• Property type (house, townhouse, apartment, commercial, short-stay)
• Details of the issue you're describing
• Preferred booking time
• Photos you choose to send us

Information we collect automatically

When you visit our website, we automatically collect:

• Your IP address
• Device type, browser type and operating system
• Pages you visited and time spent on each
• The website that referred you (if applicable)
• Approximate location (suburb-level, derived from IP)

Information from service visits

When we attend your property:

• Photos of the leak location and surrounding area (for the written report)
• Notes on the property type, pipe materials and detection findings
• Payment information (if paying on-site - handled by our payment processor, never stored by us)

3. How we use your information

We use your information to:

• Respond to your booking or contact form submission
• Schedule and complete the service you requested
• Send you confirmation SMS, emails and a written report
• Process payments and issue invoices
• Assist with your Water Corporation Leak Allowance application, if requested
• Maintain a service history so we can help with follow-up issues or warranty claims
• Comply with our legal obligations (record-keeping, tax, plumbing licence requirements)
• Improve our website and service quality (using anonymised aggregate data)

We will only contact you about your booking or service. We do not send marketing emails unless you have specifically opted in.

4. Sharing your information

We share your information only with parties who help us provide the service you've booked:

• Our parent company Plumbed Right Pty Ltd (which operates the business name)
• Our payment processor (Stripe / Square)
• Our SMS and email notification provider
• Our customer relationship management (CRM) system
• The Water Corporation, if assisting with a Leak Allowance application on your behalf
• Insurers, builders or strata managers, ONLY at your written request and only the specific information needed for that claim
• Government bodies, courts or law enforcement when legally required

We do not sell your personal information to anyone.

5. Cookies and tracking pixels

Our website uses cookies and tracking technologies to understand how visitors use the site and to measure the effectiveness of our advertising. By using our site, you consent to these technologies - you can disable cookies in your browser settings at any time.

We use the following tracking services

• Google Analytics 4 - measures site traffic, page views and user journeys (anonymised IP)
• Google Search Console - provides search performance data (no individual user data)
• Meta Pixel (Facebook / Instagram) - measures advertising effectiveness and shows you our ads on Meta platforms

None of these services store your name, phone number, email or address - only anonymised browsing data.

You can opt out of advertising tracking at:

• Google Ads: https://adssettings.google.com
• Meta: https://www.facebook.com/adpreferences/ad_settings

6. How we store your information

We store your information in:

• Our customer relationship management (CRM) system, hosted in Australia
• Our website hosting provider's servers (Australia)
• Our email and SMS notification providers (Australia / United States with adequate data protection)
• Secure cloud storage for photos and reports (Australia)

We retain your service records for at least seven years to comply with Australian Tax Office and plumbing licence record-keeping requirements. We may retain longer if you ask us to (for example, for warranty purposes).

We protect your information with industry-standard security: encrypted transmission (HTTPS), access controls limited to our team, regular software updates and secure passwords.

Despite our best efforts, no system is perfectly secure. If a data breach occurs that affects you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

7. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate
• Ask us to delete your information (subject to our legal record-keeping obligations)
• Withdraw consent for marketing communications at any time
• Make a complaint about how we have handled your information

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

8. Contact us

For privacy enquiries, requests or complaints:

Email

booking@leakdetectionandpiperepairsperth.com.au

Phone

0482 096 044

Post

Plumbed Right Pty Ltd, PO BOX 25, Tuart Hill WA 6939

Office

40 Cutter Cres, Beldon WA 6027